Image by Mukesh Jain


I have been working in healthcare since July of 1991.  I have held many titles.  I have been an administrative assistant, clinic assistant, Certified Nursing Assistant, medical secretary, medical receptionist, health unit coordinator, and surgery systems representative.  I have experience with health insurance, prior authorization, in-patient care, and out-patient care. I have attended seminars on billing and coding, and have vast experience with insurance providers. 

In 1997, I graduated with a Masters Degree in Health Care Administration and Management from St Mary's University in Minneapolis.  My Masters Thesis was "Strategic Planning in a Healthcare Setting".

I have attended Billing Advocacy Training thru Medical Billing Advocates of America of Roanoke, Virginia.  Pat Palmer is the founder of Medical Billing Advocates of America and has written many advocacy manuals, including "The Medical Bill Survival Guide".  She is nationally recognized as a leading expert in healthcare billings and insurance reimbursements.  She is highly regarded as a healthcare cost containment consultant, lecturer, author and patient advocate with over 20 years of experience in auditing medical bills.

 I am a member of the National Association of Healthcare Advocacy Consultants and the Alliance of Professional Health Advocates.

I am passionate about what I do. You pay your insurance premiums in good faith, the insurance companies should also act in good faith. 

On a more personal note, I was born and raised in Minnesota, love Minneapolis and am staunchly midwestern. I am a mother to 2 children, 3 cats and 1 hamster. My husband rolls his eyes a lot. : )